Cancellation & Return Policy

Once an order is placed, our team immediately begins the provisioning and packing process. Therefore, cancellation and refunds are not possible after an order is placed.

However, if an order was placed by mistake or if you need to edit the order content, you can do so within 1 hour of placing the order by contacting our hotline (+905527507777) on WhatsApp. Our team will respond promptly.

Right of Withdrawal and Return Policy :

According to international commerce regulations, the right of withdrawal is not valid for food products. However, we are attentive to your needs. Within 24 hours of receiving your order, you may return products that have not been damaged or broken during shipping (return shipping costs are the customer's responsibility) and request a refund.

Refunds will be processed as follows:

• We will deduct the shipping cost we paid to send you the products (according to the bill provided by the shipping company).
• We will deduct 40% of the products value as it shows in your order (as a packing and preparing the order fee).
• Any customs fees for the returning shipment, if applicable.

The remaining amount will be refunded to the same payment card used to place the order within 10–14 working days after we receive and inspect the returned products to ensure they are in good, sellable, and consumable condition.