return & cancelation

Cancellation & Return Policy

Once an order is placed, our team immediately begins the provisioning and packing process. Therefore, cancellation and refunds are not possible after an order is placed.

However, if an order was placed by mistake or if you need to edit the order content, you can do so within 1 hour of placing the order by contacting our hotline (+905527507777) on WhatsApp. Our team will respond promptly.

Right of Withdrawal and Return Policy:

According to international commerce regulations, the right of withdrawal is not valid for food products. In addition, fresh products such as baklava, chocolate, or any other perishable goods, as well as clothing products, cannot be returned or refunded under any circumstances. We are, however, attentive to your needs. Within 12 hours of receiving your order, you may request a refund for eligible products that were not damaged during shipping — but only after receiving our approval. Return shipping costs are the customer's responsibility. Please contact our support team first to confirm whether a product is eligible for return and refund.

Refunds will be processed as follows:
- We will deduct the shipping cost we paid to send you the products (according to the bill provided by the shipping company).
- We will deduct 40% of the products value as it shows in your order (as a packing and preparing the order fee).
- Any customs fees for the returning shipment, if applicable.
The remaining amount will be refunded to the same payment card used to place the order within 10–14 working days after we receive and inspect the returned products to ensure they are in good, sellable, and consumable condition.

Customs:

Customs transactions differ by country, and our team is knowledgeable about each country's customs processes. Typically, customs checks for Online Order's shipments are quick. If there's a delay, you can track your shipment using the provided tracking number and contact the shipping company for Clearence process. You will be notified by the shipping company if you need to contact customs. Bturkish.com is not responsible for any product damage, customs delays, or rejection of products by customs. Any customs fees or Taxes imposed by the Customer country's Customs or any extra fees from the shipping company to deliver the shipment are the responsibility of the Buyer and must be paid to receive the shipment.

Contact Us

If you have any questions about this policy, please contact us:
By email: info@bturkish.com
Or visit our Contact Us page.