Frequently Asked Questions

After completing your orders all products are provided from the best local suppliers in Turkey, and then our professional teams pack the products in a safe way in order to keep them fresh and safe.

Shipping times for orders are as follows:

Orders running from Sunday to Wednesday will be delivered to the shipping company, as a maximum, on Friday of the same week

Orders running from Thursday to Saturday will be delivered to the shipping company on Monday as a minimum from next week.

You will receive a message with the tracking number once the shipment is delivered to the shipping company

The products are firmly and securely packed by our team specializing in packaging, using packaging materials (such as cork, air-plastic, etc.) in order not to be affected by any damage during the shipping process.

Can products be damaged during shipping? If any damage occurs, what should I do?

We wrap the products in a very safe way so that no damage occurs to them. But if the products were damaged during shipping, please obtain proof from the sending company and photograph the product and email us via WhatsApp (00905527507777) or via e-mail info@bturkish.com.

You can pay online by using a Visa or MasterCard. Knowing that, in the near future, an agreement will be made with shipping companies to provide a cash-on-delivery service for a small additional fee.

Yeah. An agreement will be made with shipping companies in the near future to provide cash on delivery service for purchases of less than $ 200 for a nominal additional fee. The order will be prepared after order confirmation by the customer over the phone. The order will be canceled if it is not confirmed within three days.

The estimated time of order delivery is 4-6 business days in all countries if no problem occurred at customs.

The shipping cost varies depending on the product you buy, so each product is shown next to the cost of shipping it on the website.

Customs tax varies between countries depending on the policies followed in each country. Governments tax many products. You may be required to pay tax when receiving the order.

Customs transactions differ from country to country. And our team has prior knowledge of each country’s customs.

All necessary precautions have been taken to protect the information entered on our website. Our site is also protected with a certificate SSL-256 bit. It does not share any customer data with a third party.

You will be notified when the order is completed. We will send you an email about order confirmation. You can also view the order information on the website, the (My Orders) section, in your account on the site.

Signing up for the site is very easy and simple. You only have to fill in some identification information and you will receive a confirmation message to subscribe.

Yes, you can order without subscribing.

Click on the (forgot password) icon to attach the email address and change the password.

You can change the address before sending the order to the shipping company by sending a message via WhatsApp to (00905527507777) or via our e-mail.

Yes, you can cancel the order within two hours after completing the order by sending a message via WhatsApp to (00905527507777) or via our e-mail.

The offers on our website are not related to each other and cannot be used together. We care about customers shopping comfortably. If you have any questions, suggestions, recommendations, or complaints, please do not hesitate to inform us at all. Your suggestions are important to us. We are working and will continue our work in order to provide you with the best services.