Frequently Asked Questions
How are the products delivered fresh?
After completing your orders all products are provided from the best local suppliers in Turkey, and then our professional teams pack the products in a safe way in order to keep them fresh and safe.
When will my order be shipped?
Shipping times for orders are as follows:
– Orders running from Sunday to Wednesday will be delivered to the shipping company, as a maximum, on Friday of the same week
– Orders running from Thursday to Saturday will be delivered to the shipping company on Monday as a minimum from next week.
You will receive a message with the tracking number once the shipment is delivered to the shipping company
How are the products packed?
The products are firmly and securely packed by our team specializing in packaging, using packaging materials (such as cork, air-plastic, etc.) in order not to be affected by any damage during the shipping process.
Can products be damaged during shipping? If any damage occurs, what should I do?
We wrap the products in a very safe way so that no damage occurs to them. But if the products were damaged during shipping, please obtain proof from the sending company and photograph the product and email us via WhatsApp (00905527507777) or via e-mail email@example.com
How does the payment process work?
You can pay online by using a Visa or MasterCard. Knowing that, in the near future, an agreement will be made with shipping companies to provide a cash-on-delivery service for a small additional fee.
Can I pay on the receipt?
Yeah. An agreement will be made with shipping companies in the near future to provide cash on delivery service for purchases of less than $ 200 for a nominal additional fee. The order will be prepared after order confirmation by the customer over the phone. The order will be canceled if it is not confirmed within three days.
What is the estimated delivery time after the product is delivered to the shipping company?
The estimated time of order delivery is 3-5 business days in all countries if no problem occurred at customs.
How much does the shipping cost?
The shipping cost varies depending on the product you buy, so each product is shown next to the cost of shipping it on the website.
What is the customs tax? And why do I have to pay for it?
Customs tax varies between countries depending on the policies followed in each country. Governments tax many products. You may be required to pay tax when receiving the order.
Can the products stick in customs?
Customs transactions differ from country to country. And our team has prior knowledge of each country’s customs.
Bturkish.com How is the site protected?
All necessary precautions have been taken to protect the information entered on our website. Our site is also protected with a certificate SSL-256 bit. It does not share any customer data with a third party.
How do I confirm my order?
You will be notified when the order is completed. We will send you an email about order confirmation. You can also view the order information on the website, the (My Orders) section, in your account on the site.
How can I subscribe and become a member of the site?
Signing up for the site is very easy and simple. You only have to fill in some identification information and you will receive a confirmation message to subscribe.
Can I order without subscribing to the site?
Yes, you can order without subscribing.
What can I do if I forgot my password?
Click on the (forgot password) icon to attach the email address and change the password.
Can I change my address to receive the order?
You can change the address before sending the order to the shipping company by sending a message via WhatsApp to (00905527507777) or via our e-mail.
Can I cancel my order?
Yes, you can cancel the order within two hours after completing the order by sending a message via WhatsApp to (00905527507777) or via our e-mail.
Orders cannot be canceled more than two hours after completing the purchase.
Can I use more than one offer on the site?
The offers on our website are not related to each other and cannot be used together.
We care about customers shopping comfortably. If you have any questions, suggestions, recommendations, or complaints, please do not hesitate to inform us at all. Your suggestions are important to us. We are working and will continue our work in order to provide you with the best services.